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While reading up on recent work by one of my favorite ITIL writers, implementers and bloggers, Kevin Behr, there was a pointer to an article some may find useful in thinking about ITIL for their shop. Kevin wrote the article with his co-hort luminaries Gene Kim and George Spafford, see CMDB: The Key to Jump-Starting ITIL Success |
Patrick 193 Posts |
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Feb 27th 2009 1 decade ago |
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