The Mysterious Blue Screen

Published: 2010-02-11
Last Updated: 2010-02-11 20:24:17 UTC
by Deborah Hale (Version: 1)
8 comment(s)

I am going to learn not to sign up for Handler On Duty any day of the Microsoft Update week.  It never fails there are issues to be dealt with.  

Today the issues to be dealt with are internal to my company.  We got to work this morning to discover that we had a number of computers
that would not boot up.  They had the infamous "Blue Screen of Death".  The file that was indicated as the problem is a file totally none related
to Microsoft.  The file is a kernel level file for an anti-virus program that we have been using internally for quite some time.  The AV uses a CLAM-AV engine
and a few other "interfaces" to package a computer security solution.  

After attempting to contact the company today and getting voice mail for both the tech support and partner support lines I figured that this was a bigger
problem than what I was seeing.  I did finally get a call back from the company as well as a couple of emails indicating that the problem was a result
of the Microsoft updates.  This really puzzles me because most of our machines are setup to NOT download and install the updates for this very reason. We
prefer to wait a few days after the update is released before we actually install. We prefer to wait to see if there are problems and give Microsoft an opportunity
to fix it before it breaks computers.

So my question is:  "Did Microsoft force an update despite our auto updates being turned off?" I have verified that the majority of the computers APPEAR to 
have not had the patches applied.

I have present this question to Microsoft and have no answer back yet.  As soon as I do I will update.

The good news is that in our case it was pretty easy to get our machines back online.  We just had to boot to a repair disc and remove the driver file (.sys) that
was causing the blue screen. Once the file was removed a reboot in every case returned the computer to normal.

Any one else noticed problems on machines with auto-update turned off?

UPDATE:  I have been in contact with Microsoft and they have insured me that there were no updates done outside of their normal updates.  They said that if the
Auto Update was turned off - then NO updates were done.  So the plot thickens.  How is it that NO updates were done either by the software vendor or by Microsoft
and yet the machines Blue Screened.  Just what is it that happened to our Windows XP and Windows Vista machines that rendered them blue.  I will update
again as soon as more information becomes available from either Microsoft or the Vendor.

 Deb Hale Long Lines, LLC

8 comment(s)
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